EMERGENCY ASSISTANCE
Emergency 911
For immediate medical, criminal, fire, hazard or safety assistance
NON EMERGENCY ASSISTANCE
Police Non-Emergency 616-456-3400
Request copies of accident or incident reports, background checks, residential alarm permits. Report identity theft or any issue that is Non-Emergency and may require an officer to be dispatched.
Non-Dispatch 616-456-3403
Report crimes or damage done to property that doesn’t require immediate officer assistance but may require a report for insurance claims.
Graffiti Hotline 616-456-3666
Silent Observer 616-774-2345
This line allows you to report criminal activity anonymously.
Municipal Services 311
This line allows you to report Grand Rapids utilities issues and seek general guidance on services and payment options
Residential Safety Program
We want you to be safe in your home! The Residential Safety Program (RSP) is a voluntary program to prevent fires. The goal is to reduce the number and severity of fires.
What We Offer
Fire safety check
Free smoke alarm upgrades and installations
Free carbon monoxide (CO) alarm installations
One-on-one fire safety consultation
A connection with our partners to assist with fire safety issue
Eligibility
We offer this program regardless of what neighborhood you live in. To qualify for the program, ask yourself two questions:
Do you live in Grand Rapids?
Do you own your home?
If you answered, "yes!" to those two questions, you're eligible!
Sign up Today
Call 311 or 616-456-3000.
An agent will help you schedule your fire safety check!
All of the information below is sourced from dontcallthepolice.com/grandrapids
LGBTQ+
Transgender Michigan Helpline
24/7 Helpline staffed by trans* staff and operated by Transgender Michigan’s Executive Director who is a licensed psychotherapist
(855) 345-TGMI
Mental Health
Network180
24-Hour Access Center Helpline for mental health concerns
(616) 336-3909
Toll Free: (800) 749-7720
Domestic Violence & Sexual Assault
Safe Haven Ministries*
Emergency safe shelter and assistance for people experiencing domestic violence. 24/7 Hotline.
(616) 452-6664
*Please note, this resource is Christian-affiliated
YWCA West Central Michigan
24-Hour confidential sexual assault and domestic violence helpline. Can provide referrals and emergency housing.
(616) 454-9922
Crime
Legal Aid of Western Michigan
Providing free legal advice and representation to low income individuals in a broad range of areas including consumer cases, family matters, housing problems, government benefits, and more.
616-774-0672
TTY: 711 relay or (616) 727-0916
Legal Assistance Center
Offering guidance to help people help themselves by providing legal information, forms, guidance and resources to solve legal problems and use the courts. Most services are free. They do not provide legal representation.
(616) 632-6000 or walk-in services at the Kent County courthouse from 10 a.m. – 2 p.m.